Job Description

At Veracity we aim to be a different kind of insurance partner one that is free from outside investors venture capital or the pressures of a corporate parent.

Ours is a culture of empowerment one that believes in effort results and accountability. We believe that transparency fosters trust trust fosters growth and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution.

We answer only to the small business owners we serve and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies.

Were growing fast and want you to be a part of it!

Were seeking a skilled and forward-thinking Agency Systems Administrator to lead the administration optimization and advancement of our Vertafore AMS360 platform and related technologies. This remote role serves as the bridge between operations technology and leadership managing AMS360 as the agencys operational backbone while driving automation integration and AI-readiness across Veracitys technology stack.

The ideal candidate combines a strong understanding of insurance operations with a strategic solution-oriented mindset ensuring our systems evolve alongside the needs of the business.

Key Responsibilities

• Serve as the primary administrator for AMS360 managing configuration maintenance user permissions and data integrity
• Evaluate implement and document AMS360 features workflows and automation enhancements to improve efficiency and reliability
• Oversee integrations between AMS360 and related systems (InsurLink Vertafore PL Rating ImageRight CRM platforms and digital engagement tools) ensuring seamless data flow and timely resolution of issues
• Collaborate with Product IT and AI teams to develop and maintain data-driven process improvements enhance cross-system performance and strengthen connectivity across the technology stack
• Partner with AI and Operations teams to identify and implement intelligent automation data enrichment and workflow optimization opportunities
• Establish and maintain governance standards for data quality configuration management and API integrations
• Support the rollout change management and user adoption of new automation AI capabilities and system enhancements
• Provide Tier 23 system support for AMS360 and related applications troubleshooting issues and ensuring a high level of user satisfaction
• Develop user guides training resources and conduct sessions to promote best practices adoption and consistent system use
• Act as a liaison between users leadership and technical teams to align system requirements and deliver continuous improvement
• Design and maintain reports and dashboards that deliver operational insights KPIs and analytics to support data-informed decisions
• Identify and implement opportunities to automate reporting improve visibility and streamline performance tracking
• Required to perform other duties as requested directed or assigned

Requirements and Qualifications
Required

• 35 years of experience administering AMS360 or a comparable agency management system
• Strong understanding of insurance agency operations workflows and data structures
• Proficiency in system configuration maintenance and user management
• Analytical and troubleshooting skills with the ability to translate business needs into technical solutions
• Strong documentation and communication skills both technical and user-facing
• Naturally curious about how AI can simplify workflows and reduce manual effort

Preferred

• Experience with API-based integrations automation tools (Vertafore WorkSmart Zapier Power Automate) and cross-platform connectivity
• Familiarity with Vertafore products such as InsurLink ImageRight and PL Rating
• Working knowledge of Excel Power BI or similar data visualization tools
• Understanding of information security and compliance frameworks related to agency data

Perks

• Health dental and vision plans
• Amazing work-life balance with 4 weeks of Paid Time Off
• 10 Paid Company Holidays with 2 floating holidays
• 401K Programs with employer match
• Personal assistance programs for support in a healthy personal and work life

Why Veracity

Here at Veracity youll be part of a team of trailblazers and visionaries. Were not just revolutionizing the way people do insurance; we are creating a whole new paradigm. Here you will experience a vibrant and inclusive workplace where your ideas matter! With us you have a chance to:

• Engage in groundbreaking projects that are reshaping the insurance landscape
• Collaborate with a group of dedicated like-minded professionals
• Experience a culture that prioritizes growth and development

Compensation Range: $85k/yr - $110k/yr

We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants regardless of race color religion sex national origin disability or any other legally protected characteristics.

If you need accommodation please let us know during the interview process.

Required Experience:

Manager

Job Tags

Full time,

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