Front Desk Agent Job at Mansa Hospitality, Athens, AL

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  • Mansa Hospitality
  • Athens, AL

Job Description

The Home2 Suites in Athens, Alabama is looking for a qualified front desk agent to join our team! We are looking for someone with open availability and specifically two (2) A.M shifts and two (2) P.M shifts. Weekend availability is a must.

Home2 Suites Athens, 15763 Braly Blvd Athens, Alabama 35611

Responsibilities:

  • Manage front desk operations, including check-ins and check-outs of guests.
  • Address guest inquiries and resolve any issues that may arise during the evening shift.
  • Maintain accurate records of room availability and reservations.
  • Provide excellent customer service, ensuring a positive experience for all guests.
  • Handle phone calls with professionalism, demonstrating strong phone etiquette.
  • Collaborate with other hotel departments to ensure seamless operations.
  • Assist in maintaining the cleanliness and organization of the front desk area.

Experience

  • Previous experience in hospitality or a related field is preferred.
  • Strong customer service skills with a focus on guest relations.
  • Proficient in using hotel management software and front desk systems.
  • Excellent communication skills, both verbal and written, are essential.

Physical Demands:

  • While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. 
  • May be required to regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
  • Able to operate in mentally and physically stressful situations.

We are looking forward to hearing from you!

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Job Tags

Shift work, Weekend work,

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