Information Technology IT Support Technician Job at ROCKLAND MANUFACTURING, Bedford, PA

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  • ROCKLAND MANUFACTURING
  • Bedford, PA

Job Description

Our Information Technology Support Technicians provide technical and administrative support for the company IT systems and a variety of software and hardware in use to maximize efficiency of the network. They also respond to queries, run diagnostic programs, isolate problems and determine/implement appropriate solutions.

 Your Job:

Support users of Rockland IT technology by:

  • Being the first point of contact for end users to provide polite, timely support
  • Educating users regarding functions that may have required support assistance
  • Supporting the team’s needs related to IT

Update Rockland Technology by:

  • Updating systems as required
  • Participating in ERP system updates/upgrades to achieve identified business results

Oversee the Monitoring and Support of Rockland IT technology by:

  • Ensuring LAN, Firewalls, Active Directory, DNS, DHCP function as required
  • Ensuring server backups are conducted as scheduled
  • Administering Service connect, other interfaces and databases
  • Ensuring maintenance of antivirus/antimalware programs
  • Ensuring maintenance of network and server infrastructure

Maintains Professional and Technical Knowledge by:

  • Attending continuing education events
  • Reviewing professional publications
  • Participating in professional organizations

Competencies:

  • Microsoft 365 Proficiency
  • Technical Proficiency
  • Excellent Communication Skills
  • Presentation Skills
  • Strategic Thinking
  • Positive Attitude

Required Education/Experience:

  • Associate’s Degree in Information Technology discipline or equivalent experience required

Preferred Education/Experience:

  • Automated manufacturing environment preferred
  • Hands on software and hardware troubleshooting experience
  • Experience with networking: physical LAN and wireless technologies
  • Working knowledge of Windows Server 2012-2022, Windows 7-Windows 11
  • Group Policy Management/Print Management
  • SQL Server 2012/2016
  • VMWare & VCenter 7.x
  • Antivirus/Enterprise Security Suites
  • Network Cabling and Termination Experience preferred
  • Windows Server Updates
  • Microsoft Intune and PowerShell preferred
  • VOIP and Phone Systems Support

We offer a comprehensive benefit package for all of our full time employees, including medical, dental, vision, 401k, paid time off and more! If we sound like your kind of company, apply today!

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Job Tags

Full time,

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