Job Description

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses ( around the globe, chances are, we have something special for you. **Position Overview** : The Information Systems Manager oversees IT Infrastructure across multiple remote locations and the corporate headquarters. This role is responsible for ensuring the company's infrastructure and associated systems run smoothly, perform within agreed upon targets while providing a secure platform for the company's business operations. The Information Systems Manager will work with the corporate Network and Security teams to manage network infrastructure, cloud server infrastructure, VOIP telecoms infrastructure, as well as mobility platforms. The Information Systems Manager will work closely with the corporate Infrastructure team to manage the company's cloud SaaS platforms and ERP environment. The Information Systems Manager will work closely with the Marketing team to manage the company's ecommerce platform and will work with the Finance team to maintain IT budgets while participating in strategic planning for the IT department. **Key Responsibilities** : + **SQL Database Administration** : Manage and maintain SQL databases, ensuring optimal performance, security, and reliability. Perform regular updates, patches, and backups. + **Azure Cloud Services** : Oversee the administration and maintenance of Azure cloud infrastructure, including virtual machines, storage, and networking components. + **Telephony VOIP Systems** : Manage and support VOIP telephony systems, ensuring seamless communication across the organization. + **Networking** : Design, implement, and maintain network infrastructure, including routers, switches, firewalls, and other networking equipment. Ensure network security and performance. + **ServiceNow Support Desk** : Supervise the IT support desk operations, managing and resolving IT support tickets through ServiceNow. Ensure timely and effective solutions to user issues. + **Team Leadership** : Lead and mentor the IT support team, providing guidance and support to ensure high performance and professional development. + **System Maintenance** : Perform regular system updates, backups, and maintenance to ensure systems are running efficiently. + **Documentation** : Maintain accurate records of installations, configurations, and troubleshooting procedures. + **Training** : Assist in training users on new systems and software as needed. **Qualifications** : + **Education** : Bachelor's degree in Information Technology, Computer Science, or relevant experience in the IT field. + **Experience** : Extensive experience in IT management, Azure, VOIP systems, networking, and ServiceNow. + **Certifications** : Relevant certifications such as Microsoft Certified: Azure Administrator Associate, CompTIA A+ certification, AZ-104, ITIL are preferred. + 5 years of experience managing IT Help Desk platforms + 5 years of experience managing and configuring enterprise-wide LANs, WANs, WLANs, + VPNs (policy and route-based) + Experience with Deltek ERP system including Costpoint, Time and Expense, and Cognos Reporting applications + Experience with Microsoft SQL server and Azure SQL database systems + Experience managing enterprise mobility platforms + Experience working with VOIP telephony systems managing portal programming and voicemail systems + Experience working and connecting with various cloud vendors, such as AWS, Google or Microsoft Azure + Excellent knowledge of current protocols and standards including Active Directory, Group Policies, Core Switching/Routing, SSL/IP Sec, SAN storage, Virtualization, Business Continuity, Disaster Recovery + Experience managing SOX compliance auditing processes and procedures **Additional Requirements** : + Availability to work flexible hours, including occasional evenings and weekends. + Ability to lift and move computer equipment as needed. Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world? **IDEX is an Equal Opportunity Employer** . IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws. **Attention Applicants:** If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application. **Job Family:** Information Technology **Business Unit:** ADS

Job Tags

Local area, Remote work, Flexible hours, Afternoon shift,

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