Job Description

Job Title: Instructional Designer

Location: Merrillville, IN (remote)
Remote: Yes, with occasional travel to Merrillville, IN, approximately once a month
Period: 02/03/2025 – 08/31/2025 (strong likelihood of extension through September 2025)
Hours/Week: 40 hours
Rate: $70 – $80 per hour
Contract Type: W-2 only, no visa sponsorships or subcontracting

Scope of Services:

The Instructional Designer will support the development and execution of training programs aimed at driving employee learning and performance improvements across various business functions, specifically related to Release 3 of an SAP implementation within a Work and Asset Management program. The role requires collaboration with internal teams to analyze learning needs, design and implement training strategies, and assess the effectiveness of the learning initiatives.

This consultant will be responsible for ensuring that all learning solutions are tailored to support the integration of SAP and other systems, driving efficient system usage and adoption. As part of the project, the Instructional Designer will focus on aligning training programs with system changes, business processes, and technical updates related to the SAP implementation. This ensures that employees can adapt to new tools, processes, and workflows as the system changes are rolled out across the organization.

Role, Responsibilities & Deliverables:

• Audience Analysis & Change Impact Assessments: Participate in analyzing audience needs and conducting change impact assessments to identify key learning requirements. Use these results to inform the development of tailored learning strategies for SAP system integrations.
• Learning Strategy & Plans: Design learning strategies and plans for each audience group to close identified knowledge and skill gaps and ensure smooth adoption of SAP functionalities. Develop training schedules, objectives, and content outlines for system users.
• Training Evaluation & Effectiveness: Create and implement learning assessments to measure the effectiveness of training programs, instructors, and materials. Analyze feedback and performance metrics to ensure continual improvements.
• Job Aids & Performance Support: Develop job aids, quick reference guides, and performance support materials for end users, ensuring they can easily apply new processes and systems in their daily tasks, specifically related to SAP.
• Change Readiness & Training Updates: Utilize change readiness assessments and pulse checks to monitor engagement and success of training efforts. Update learning plans and materials based on insights from the readiness measurements.

Experience & Skills:

• Experience: Minimum 5 years of experience in instructional design, including active participation in enterprise-wide change and transformation initiatives.
• SAP Integration Experience (Preferred): Skills and experience with SAP integrations, particularly in relation to Work and Asset Management or similar modules. Familiarity with system configurations and integrations in SAP is highly preferred.
• ServiceNow Experience (Preferred): Experience with ServiceNow integration projects is an asset but not required.
• Relationship Management: Strong relationship management skills, with the ability to work cross-functionally with teams in various business areas such as IT, HR, Finance, Legal, and Operations.
• Instructional Design & Development: Proven experience in instructional design planning and development, particularly at a project level, to create engaging and effective learning solutions.
• Communication Skills: Strong verbal and written communication skills, with the ability to present complex information clearly and adapt to different audiences.
• Learning & Training Scope Management: Demonstrated ability to manage the scope of learning and training initiatives, ensuring timely delivery and alignment with business goals.
• Consulting Experience (Preferred): Prior experience in a consulting capacity is preferred, especially in roles that involve delivering tailored training solutions for large-scale projects.
• Microlearning Creation: Experience in creating microlearning videos to deliver short, focused learning content in a format easily consumed by employees.
• Infographic Creation: Experience in developing infographics, including one-page summaries or visual documents that highlight important topics in a concise and easily digestible format.
• Business Process & Technology Integration: Ability to help end users understand how business processes and technology come together to deliver value, especially in the context of enterprise systems like SAP.

Education & Certifications:

• Education: Bachelor's degree in Human Resources, Business, Education, or a related field.
• Certifications: SAP Certification (preferred).
• Additional Certifications: ServiceNow Certification (preferred), Certified Professional in Learning and Performance (CPLP) or similar training certifications is a plus.
• Project Management Professional (PMP) or Agile Certification is a plus.

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