Job Description

Loan Support Agent

Carrollton, TX 

The Loan Support Agent plays a critical role in supporting store operations by coaching team members on accurate vehicle appraisals and loan application submissions. This position is responsible for auditing and validating loan documents, assessing vehicle damage, and ensuring compliance with company standards and state regulations. As a subject matter expert in our valuation tools, you will use your organizational and coaching skills to help stores exceed their loan performance goals. This is a full-time, hybrid role.

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA/Dependent Care FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family.  Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• PTO that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers!

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

• Review and analyze vehicle valuations to coach store team members on effective appraisal techniques using Black Book and historical transaction data.
• Guide store teams in maintaining accurate and complete documentation.
• Support daily operations by processing documents, recording data, and ensuring high-quality internal service.
• Ensure compliance with state laws and company policies related to vehicle valuations.
• Research and verify information using third-party verification tools.
• Communicate effectively via email, chat, video calls, and phone with supervisors and store teams.
• Always provide exceptional customer service during internal communications.
• Maintain a full-time  hybrid schedule, including Saturday availability (minimum 40 hours/week).

• 1–3 years of experience in retail, financial services, or a related industry.
• Typing speed of 60 WPM with high accuracy.
• Proven ability to manage multiple tasks and projects effectively.
• Strong communication, attention to detail, and organizational skills.
• Excellent customer service skills, especially over the phone.
• Team-oriented and goal-driven mindset.
• Proficiency in Microsoft Office Suite (Outlook, Excel, etc.).
• Ability to remain stationary and operate standard office equipment (keyboard, mouse).
• Bilingual (English/Spanish) preferred.
• Experience in title lending or related operational support is a plus.

We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. 

The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

Think you’d thrive here?  Learn more at

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

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