Job Description

Microsoft Dynamics CE Solutions Architect CRM (Remote - PA)

We are currently recruiting a Microsoft Dynamics CE Solutions Architect, a Commonwealth PA entity. This position is responsible for studying and understanding the Client's current, plus desired, Microsoft CE application, configurations, and technologies. You will assign work and manage and mentor a team of CRM and full-stack developers.

This contract position is long-term with funding approved until 9/30/2026 (extensions possible), a 40-hour per week role. This position is remote with occasional onsite visits at the Client site in Middletown, PA.

This role requires periodic onsite presence at the client's Middletown, PA facilities for in-person meetings, orientation, and post go-live support. The selected resource must attend a full-day onsite orientation to collect client-issued equipment and participate in onsite meetings for one week per calendar quarter, as scheduled by the client. Additionally, the resource may be required to support rotating onsite tours during the six-month post go-live period.

This is a W-2 role as a Stage 4 Solutions employee. Health benefits and 401K are offered.

Responsibilities:

• Study and understand the Client's current, plus desired, Microsoft CE application, configurations, and technologies.
• Coordinate changes and designs to the CBOS and UBOS, plus the Client's other technologies, ensuring they meet the Client's needs and follow standards and policies.
• Architect and build a roadmap for delivery.
• Assign work and manage and mentor a team of CRM and full-stack developers.
• Ensure successful delivery for the CRM, portal, and web app as part of the UBOS project.
• Advise Client leadership on current trends in Microsoft CE applications and functionalities.
• Act as a subject matter expert and represent the Client in meetings and reports with stakeholders.
• Raise concerns and potential issues to Client leadership with sufficient detail for decision-making.
• Architect and develop Microsoft CE customizations and configurations to meet the Client's functionality needs.
• Support integrations with middleware, ERP systems, payment gateways, phone systems, etc., which are part of the UBOS ecosystem.
• Act as an expert for Data Migration to Microsoft CRM.
• Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the Client. This documentation shall follow the format and/or templates as instructed by the Client.
• Develop and maintain productive working relationships with technology staff, business owners, project sponsors, vendors, and key clients.
• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned.
• Adhere to and follow all Client standards, policies, and procedures.
• Utilize various software and/or technology tools to perform job duties.
• Perform tasks and other duties as related to this position and role and assigned by the Client.

Requirements:

• 10 years of Microsoft CE application software systems implementation experience.
• 10 years of experience developing CRM applications using .NET, JavaScript, Python, React, SSIS, and Reporting Services.
• 5 years as a Microsoft-certified FastTrack solution architect for business applications.
• 2 years of experience leveraging Azure AI services and Machine Learning for developing Microsoft D365 CE business applications.
• Delivered 2 projects as a certified FastTrack project for Business Applications.
• Delivered 1 successful implementation leveraging AI technologies to enhance customer service operations, including the Development and implementation of AI-driven chatbots and virtual assistants, leveraging Copilot and Azure AI for Microsoft Dynamics CRM solution deployment.
• Hands-on experience with Dynamics Contact Center solution deployment, including the ability to manage and optimize communication processes, improving efficiency and customer satisfaction.
• Conducted training sessions on AI tools and Dynamics Contact Center features, ensuring team members are proficient and up-to-date with the latest technologies.
• Proven implementation experience in Data Migration to Microsoft CRM from other non-COTs account management systems.
• Proven implementation experience in developing integrations with ERP systems and data repositories.
• Implemented high-volume contact center applications, including CRM, Portal, and Mobile Apps for customer service, Natural Language Interactive Voice Response (IVR), and ChatBOT functions enabled.
• Strong understanding of the Human Centered Design Approach for product development
• Proficient in the Microsoft Office 365 suite of business software, including Teams, Word, Excel, and PowerPoint.
• Proficient in the Microsoft ADO Testing Module.
• An equivalent combination of education and/or experience may be accepted.

Certifications / Education

• Bachelor's degree in business management or information systems. An equivalent combination of education and/or experience may be accepted.
• Microsoft MVP for the award category of Business Applications and technology area of Customer Experience, and/or Power Apps, and/or CoPilot Studio.
• 5+ years as a Microsoft-certified solution architect for business applications.
• Azure AI Fundamentals certification or similar AI or Machine Learning certifications.
• Microsoft Dynamics-related Certifications.

Please submit your resume to our network at (please apply to the Microsoft Dynamics CE Solutions Architect CRM (Remote - PA) role).

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information, or other applicable legally protected characteristics.

Compensation: $95/hr. - $100/hr

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