This is a remote position.
We are seeking a detail-oriented and highly organized Online Travel Booking Coordinator to join our company and work remotely. The ideal candidate will have excellent communication skills, a passion for travel, and the ability to followdirection and work independently. As a Online Travel Booking Coordinator, you will be responsible for coordinating itineraries for your clients, managing their bookings, and provide exceptional customer service to ensure repeat business.
Responsibilities:
● Travel Planning and Research: Collaborate with clients to understand their travel preferences, priorities and requirements. Create customized travel itineraries, including flights, hotels/cruises, transportation, transfers and excursions.
● Booking Management and Admin: Oversee the complete process of booking flights, hotels, transfers, rental cars, and any other trip-related services. Ensure accuracy and efficiency in all reservations by doubke checking with clients. Follow all company procedures.
● Communication: Maintain regular communication with your clientel to provide progress, updates, address any concerns.
● Problem Resolution: Be proactive to helpresolve any issues that may arise during travel, such as flight delays, cancellations, or changes to itineraries. Provide timely and effective updates and solutions to ensure a positive experience for clients.
● Training: Attend live and online training programs and meetings to earn travel industry certifications to gain knowledge and comprehension in booking travel for clients
● Documentation: Manage all travel-related documentation, including tickets, confirmations, and itineraries. Ensure that clients receive all the necessary information before their journey.
● Travel Trends and Updates: Stay informed about the latest travel trends, regulations, and updates. Provide clients with relevant information and recommendations to enhance their travel experience by email and follow-up by phone to ensure thorough comprehension
● Social Media and Marketing - Utilize the latest trends in social media to attract and obtain clients.
● Customer Service: Deliver exceptional customer service to build and maintain a positive reputation. Address client feedback and continuously seek ways to improve the travel coordination process.
● Ability to build a relationship with clientele
● Ability to prioritize and multitask
● Good at research
● Able to work independently
● Goal oriented
● Positive and professional demeanor
● Time management and organization skills
● Self-starter, positive mind-set, self-motivated
● Excellent written and verbal communication skills
● Must have computer and reliable internet
● Must be 18 years or older
● Authorized to work in the U.S.
Benefits
● Fully remote - work from anywhere
● Flexible work schedule - Make your own hours and schedule, full-time or part-time
● No experience required - unlimited training provided
● Access to earned travel industry certifications
● Access to online and live travel booking and marketing training
● One-on-One and team coaching with daily classes
● No sales quota
● Travel discounts and perks with free Disney Ticket and free cruise for two
● Performance based with uncapped earning potential
● Access to regular incentives, trips, prizes
● Discounted CLIA card and opportunity to qualify for IATAN card
● E&O insurance
● Great company culture
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