Job Description

Operational Coordinator at Chick-fil-A

Are you passionate about using your leadership skills within a company that values making a difference in the community? Do you thrive in a fast-paced, customer-oriented role? If so, we'd love for you to apply for the Operational Coordinator position with Chick-fil-A West Wichita!

As an Operational Coordinator, you will play a crucial role in providing leadership in day-to-day operations and supporting the Director team to create business goals and strategies. This individual is an expert in all aspects of operations and is heavily involved in areas such as scheduling, ordering product, training, and confronting poor performance or behavior.

Position Type:

• Full-time

Location:

• Maple & Ridge, 7320 W Taft St, Wichita, KS 67209, USA

Operational Coordinator Responsibilities:

• Provide leadership and participate in day-to-day operations (Note: This is a highly operational role with 50% of time or more dedicated to this.)
• Train new employees on operational procedures
• Coach Shift Leaders to run smooth and efficient shifts
• Provide constructive feedback to the team
• Ensure effective communication is occurring between the front-of-house and kitchen
• Monitor product quantities and communicate any ordering needs
• Inspect equipment and communicate any maintenance needs
• Foster a positive and collaborative work environment
• Collaborate with leaders to create and execute organizational goals
• Actively participate in bi-weekly leadership meetings
• Analyze guest feedback scores and business metrics to help create strategies to ensure they meet organizational standards

Qualifications and Requirements:

• At least 18 years of age upon hire date
• Eligible to legally perform work in the United States
• Ability to provide constructive feedback to employees
• Ability to lift 25 pounds
• Strong shift awareness and decision-making skills
• Customer service mentality and an eagerness to go the second mile for guests
• Respectful toward all guests and employees
• Foster a collaborative and positive work environment
• Education: High school degree or higher (Associate's preferred)
• Preferred: 1-2 years of leadership experience

Benefits:

• Medical, dental, and vision insurance
• Paid time off
• 401K matching program (Begins after one year of employment for eligible employees)
• Free employee meal and beverage on shift and catering discounts
• Scholarship opportunities
• Free college tuition through Point University
• Sundays off

At Chick-fil-A®, we are committed to creating and maintaining a culture of excellence, development, service, and fulfillment. We strive to win the hearts of our guests every day by providing them with a clean and safe environment, great tasting food, fast and accurate service, and genuine hospitality. We believe kindness is a higher calling and aim to inspire people to take good care of each other.

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