Job Description

Requisition No: 864543 

Agency: Department of Lottery

Working Title: OPS - SENIOR CLERK - 36900010

 Pay Plan: Temp

Position Number: 36900010 

Salary: $17.00 per hour 

Posting Closing Date: 12/05/2025 

Total Compensation Estimator 

OPS - SENIOR CLERK

FLORIDA DEPARTMENT OF THE LOTTERY – DIVISION OF PENSACOLA (DISTRICT 3)

Open Competitive Opportunity

PENSACOLA DISTRICT OFFICE

6601 North Davis Highway, Suite 54

Pensacola, FL 32504

OPS - Full Time: M-F 7:30AM - 4:30PM CST

$17.00 per hour, 40 hours per week

GENERAL POSITION DESCRIPTION:

This position is a sales and marketing support position and is responsible for performing duties related to customer service, sale of Lottery products and various administrative tasks. This position will require travel, and the incumbent must possess and maintain a valid driver’s license.

ESSENTIAL DUTIES:

• Each employee is expected to be knowledgeable of the Lottery’s Responsible Gaming program, including the Play Responsibly messaging, and will ensure retailers and players are aware of the program and provided information, as necessary.
• Greets players in a courteous and professional manner, in person and by phone.
• Answers questions and provides information on how to play all Lottery games.
• Assists players by responding to questions relating to prize validation and payments.
• Serve as a customer service representative for calls made to the district office.

• Pay/validation operator and assist players in completing claims.
• Primary or secondary ticket sales redemption.
• Validates and processes claims and pay prizes.
• Performs daily and weekly cash procedures including reconciliation and documentation, deposits, and adjustments.
• Assists with general banking including making bank deposits.

• Maintains accurate inventory records for all Lottery merchandise issued to the district office in accordance with established policies and procedures.
• Assist with monthly inventory audits on promotional inventory as well as quarterly inventory audits.
• Assists with issues/returns, receives, sorts and stores promotional merchandise which requires moving up to 50 lbs.
• Perform warehouse-related duties including shipping, receiving and organizing which may require moving up to 50 lbs.

• Compiles and analyzes data for administrative decisions.
• May occasionally be required to review and process retailer applications, renewals, online site surveys, Electronic Funds Transfers (EFT), NSFs and maintains retailer files in the district office.

• Performs routine clerical duties including answering and routing telephone calls, establishing and maintaining office filling systems.
• Process and/or ship full/partial book returns.
• Processes fleet paperwork and maintain service records, coordinates maintenance and performs monthly fleet inspections for the district office.
• Create or updates reports as directed.

• Promotes and sells Lottery tickets.
• Participate in sales events, which may include the set-up and break-down of promotional events which will require moving promotional display items and equipment up to 50 lbs.

• Reviews and coordinates implementation of statutes, rules, regulations, policies, and procedures.
• Performs special assignments, research, and report preparation.
• Operates motor vehicle as required to fulfill the duties of the position, which may include overnight trips.
• Perform other duties as assigned by management.
• Ensures compliance with all applicable rules, regulations, policies, and procedures.

• Attendance is an essential function of this position.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to communicate effectively.
• Knowledge of warehouse and district office procedures.
• Holds and maintains a valid driver’s license.
• Ability to work a varied work schedule which includes nights, weekends, and holidays.
• Ability to work independently.
• Ability to utilize problem solving techniques.
• Ability to travel as required by position which will require operating a motor vehicle and overnight travel.
• Ability to move 50 lbs.
• Skill in computer programs of the agency i.e. Microsoft Outlook, Word, Excel & Teams.
• Knowledge of and ability to operate mobile devices, including iPads and iPhones.

Other job-related requirements for this position

A high school diploma or its equivalent (GED) required.

Successful passing of a criminal background check (state, local, and national) is required. 

Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units. The types of confidential information may include, but are not limited to, payroll information, budget matters, policy decisions, tax matters, employee disciplinary issues, and other personnel data.

Statutes establishing or defining work performed

Chapter 24, Florida Statutes

Licensure/Registration/Certification Requirements

(If applicable, provide the appropriate Florida Statute or federal regulation cite below):

Valid driver’s license

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

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