Key Responsibilities
Design and develop scalable solutions using Salesforce Service Cloud features (Omni-Channel, Knowledge Base, Live Agent, Case Management, etc.)
Customize Salesforce using Apex Classes, Triggers, Lightning Web Components (LWC), Visualforce, and Flow
Implement and manage Service Cloud Console, Email-to-Case, Web-to-Case, and CTI integrations
Collaborate with functional consultants, architects, and business stakeholders to translate requirements into technical solutions
Develop and maintain integration interfaces between Salesforce and external systems using APIs, REST, SOAP, and middleware tools (MuleSoft, Informatica, etc.)
Participate in code reviews, unit testing, and deployment using CI/CD tools (e.g., Copado, Jenkins, Git)
Provide technical leadership, mentorship, and best practice guidance to junior developers
Ensure solutions adhere to Salesforce security standards, performance best practices, and governance models
Required Skills & Qualifications
Salesforce certifications: Platform Developer I & II (mandatory), Service Cloud Consultant (preferred)
Proficiency in Apex, LWC, SOQL, SOSL, and REST/SOAP APIs
Strong understanding of Salesforce data model, governor limits, and security model
Experience with Salesforce integrations (middleware, API-based, and AppExchange tools)
Proven ability to work in Agile/Scrum environments
Excellent communication and problem-solving skills
Bachelor’s degree in Computer Science, Engineering, or related field
Preferred Qualifications
Experience with Einstein Bots, Omni-Channel routing, and Knowledge Management
Familiarity with Salesforce Industries (Vlocity) or Field Service Lightning (FSL)
Knowledge of CI/CD pipelines and DevOps automation in Salesforce environments
Experience working in global delivery models with distributed teams"
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